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e - ISSN 2289 - 2559

Journal of Emerging Economies and Islamic Research

 
 

Volume 5, Number 4, Year 2017
 

REGULAR ARTICLE

ABSTRACT

This conceptual paper outlines the importance of integration in supply chain management (SCM) by linking the functions of logistics as it applies in strategic business process. Often, business processes are developed at the strategic level but are never identified precisely in logistics or in SCM. Strategic business processes like Customer Relationship Management (CRM), Supplier Relationship Management (SRM), Customer Service Management (CSM) and Demand Management are not directly linked to logistics or SCM. This paper identifies the literature that expressed the importance of integration and how business processes can be relevant in the execution of key logistics activities in the supply chain context.

 

KEYWORDS

Integration, Logistics, Supply chain management, Business process

 

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